These Terms and Conditions set out the basis on which Removal Companies Hammersmith provides removal, packing, storage, and associated services within Hammersmith and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, partnership, or other entity that requests or uses our services.
We, us, our means Removal Companies Hammersmith, the provider of the removal and associated services.
Services means any removal, packing, unpacking, loading, unloading, storage, clearance, or related work we agree to carry out.
Goods means the items, property, or effects that we are requested to move, handle, store, or dispose of.
Contract means the agreement between the Client and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
We provide domestic and commercial removal services, including packing, loading, transportation, unloading, and, where agreed, temporary storage and waste removal or disposal. The exact scope of the Services will be stated in our written quotation or booking confirmation.
Any additional services requested on the day of the move, or after the initial booking has been confirmed, will be subject to availability and may incur additional charges which will be agreed with you before such services are provided.
3.1 Initial enquiry and quotation
Upon receiving your enquiry, we may request details of the property, access, inventory of Goods, and any special requirements. Based on the information you provide, we will issue a quotation. Quotations may be provided verbally or in writing and may be subject to change if your requirements change or if the information supplied is incomplete or inaccurate.
3.2 Acceptance of quotation
A Contract is formed when you confirm your acceptance of our quotation and we acknowledge your booking. Confirmation may be given in writing or by any other mutually accepted method. We reserve the right to refuse any booking at our discretion.
3.3 Changes to booking
If you wish to make changes to your booking, including date, time, address, or scope of Services, you must notify us as soon as possible. All changes are subject to availability and may result in an adjustment to the quoted price. We will confirm any revised charges before proceeding.
3.4 Access and permits
You are responsible for ensuring that we have suitable access to the collection and delivery addresses, including arranging any required parking suspensions or permits. If additional time or costs are incurred due to inadequate access, these may be charged as extras.
4.1 Pricing
Our charges are based on the information you provide regarding the volume of Goods, property details, distance, access conditions, and required services. We reserve the right to adjust the price if the information supplied is inaccurate or if the scope of work changes.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you at the time of booking. Your booking is not fully confirmed until the required deposit has been received.
4.3 Balance payment
Unless otherwise agreed in writing, the balance of the payment is due on or before the day the Services are carried out. We may decline to commence or continue the Services if full payment has not been made as agreed.
4.4 Methods of payment
We accept commonly used UK payment methods as notified to you at the time of booking or on our invoices. All payments must be made in pounds sterling unless expressly agreed otherwise in writing.
4.5 Late payments
If any sum payable under the Contract is not paid on the due date, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales and may suspend or terminate Services until all outstanding sums are settled.
5.1 Client cancellation
If you need to cancel your booking, you must notify us as early as possible. The following cancellation charges may apply, calculated as a percentage of the total quoted price:
More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
Between 3 and 7 days before the scheduled service date: up to 50 percent of the total quoted price may be charged.
Less than 3 days before the scheduled service date, or on the day of service: up to 100 percent of the total quoted price may be charged.
5.2 Postponement
Postponement of a booking is subject to availability and may be treated as a cancellation and re-booking, depending on the notice given and our reasonable costs incurred. We will inform you of any applicable charges when you request a change.
5.3 Cancellation by us
We reserve the right to cancel or postpone Services in the event of circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, we will endeavour to offer an alternative date or a refund for any Services not carried out, but we shall not be liable for any consequential loss you may suffer.
6.1 Preparation of Goods
You are responsible for ensuring that all Goods are properly prepared, packed, and ready for removal, unless we have agreed to provide packing services. Fragile items must be suitably protected and clearly marked. We are not liable for damage arising from inadequate packing carried out by you or a third party.
6.2 Prohibited items
You must not request us to move, store, or dispose of any items that are illegal, hazardous, explosive, corrosive, flammable, perishable, or that require special licences, handling, or storage conditions, unless we have explicitly agreed in writing and any lawful requirements have been met.
6.3 Access and supervision
You must ensure that you or an authorised representative is present at the collection and delivery addresses throughout the Services to provide instructions and confirm that nothing has been left behind. We are not responsible for checking cupboards, lofts, or ancillary spaces unless expressly instructed, and you accept full responsibility for ensuring the premises are cleared to your satisfaction.
6.4 Documentation and consents
You are responsible for obtaining any necessary consents, permissions, or documentation required for the move, such as property access agreements, lift reservations, and any relevant insurance declarations relating to your Goods.
7.1 Reasonable care and skill
We will provide the Services with reasonable care and skill and in accordance with applicable laws and recognised industry standards for removal services in the UK.
7.2 Staff and equipment
We will supply suitable vehicles, staff, and basic equipment necessary to perform the Services as described in our quotation. Any specialised equipment required due to unusual access conditions or very large or delicate items must be discussed and agreed in advance.
8.1 General liability
Our liability for loss of or damage to Goods, or for any other loss arising out of the provision of our Services, is subject to the limitations set out in this section. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
8.2 Excluded risks
We will not be liable for loss or damage arising from:
Inherent defects or flaws in the Goods, including wear and tear.
Pre-existing damage or conditions, such as loose parts or weak structures.
Events beyond our reasonable control, such as accidents caused by third parties, severe weather, or road closures.
Failure to notify us of special handling requirements for fragile or high-value items.
8.3 Indirect and consequential loss
We are not liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the Services or the Contract.
8.4 Liability cap
Subject to the above, our total liability for any claim or series of connected claims arising out of the same event shall not exceed the lower of the replacement value of the Goods affected or a reasonable financial limit consistent with industry practice, as notified to you at or before the time of booking. You are advised to maintain adequate insurance cover for your Goods during the move and any period of storage.
8.5 Time limits for claims
Any claim for loss of or damage to Goods, or for any other issue with the Services, must be notified to us in writing as soon as reasonably practicable. Visible damage should be recorded at the time of delivery where possible. In any event, you must notify us within seven days of completion of the Services, providing reasonable evidence of the loss or damage. Failure to do so may affect our ability to investigate and may limit or exclude our liability.
9.1 Legal compliance
Where we provide clearance, removal, or disposal of unwanted items, we will comply with applicable UK waste management and environmental regulations. We may act as a carrier of waste and will only dispose of items at authorised facilities or through lawful channels.
9.2 Items for disposal
You must clearly identify which items are to be removed as waste or disposed of. Once such items have been collected by us for disposal, they become our responsibility, and you relinquish all ownership rights in them.
9.3 Prohibited wastes
We will not collect or dispose of hazardous or controlled wastes, such as chemicals, asbestos, clinical waste, or other specialist materials, unless we have explicitly agreed in writing and possess the necessary licences. If prohibited items are handed to us without our prior agreement, we may refuse to carry them, require you to remove them, or arrange specialist disposal at your cost.
9.4 Additional charges
Any fees, charges, or levies imposed by waste facilities or regulators in relation to the disposal of your items may be passed on to you as part of our charges. We will inform you of such charges where reasonably practicable.
10.1 Delays beyond our control
We will use reasonable efforts to carry out the Services at the agreed time, but we are not liable for delays caused by factors beyond our reasonable control, including but not limited to traffic conditions, accidents, waiting for keys or access, restrictions imposed by third parties, or delays in payment.
10.2 Waiting time charges
If our staff and vehicles are required to wait for reasons outside our control, such as delayed access to the property, unavailability of the Client or their representative, or issues with keys or documentation, we may apply waiting time charges at our standard hourly rates after a reasonable grace period.
11.1 Storage arrangements
If we provide storage of Goods, whether in our own facilities or through a third party, the terms relating to storage, access, and charges will be provided to you separately or included in your quotation. These Terms and Conditions will apply in addition to any specific storage terms.
11.2 Risk and insurance in storage
While your Goods are in storage, risk remains with you, and you are strongly advised to maintain suitable insurance cover. Our liability for Goods in storage is subject to the same limitations set out in the Liability and Limitations section of these Terms and Conditions.
12.1 Complaints procedure
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly. We may ask you to provide written details and supporting evidence, such as photographs of any alleged damage.
12.2 Resolution
We will investigate your complaint and respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as repair, replacement, partial refund, or another suitable form of redress, taking into account the limitations of liability agreed in these Terms and Conditions.
We will handle any personal information you provide to us in accordance with applicable UK data protection laws. Your details will be used only for the purposes of administering your booking, delivering our Services, managing our relationship with you, and complying with legal obligations. We will not sell your personal data to third parties.
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the Services we offer. The version in force at the time of your booking will apply to your Contract. Any material changes will be made available on request.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
These Terms and Conditions, and any Contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming a booking with Removal Companies Hammersmith, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Our amazing prices makes us one of the most popular removal companies in Hammersmith, W6.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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